HealthMED Inc.
"Where health, medicine, and technology meet to fight disease through organized data."
Case Study
Role
Product Operations Associate
Teams
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Implementation
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Account Management
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Support
Problem
Product release of new EMR patient portal
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MVP expected mid-November 2018
- Due in 100 client offices by January 2019
- Internal and External training required
- Holidays mean fewer working days
Proposed Solution
Agile method for rollout
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Two-Week Sprints
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Regular 15-20 min scrums
Planned Training Resources
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Online FAQ
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Strategic Email campaign
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Print Resources
Start
Week 1
November 13 - 16
4 days
- Research - Explore MVP
- Present product to all teams
- Celebrate major milestone!
- Share tasklist (backlog) for sprint
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volunteers from each team
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create tester account s
- self-navigate materials
- create GIFs(screentogif.com)
- take notes, provide feedback
- draft mock press release
- create GANTT chart
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- Gather Feedback for Developers/Engineers
- prioritize into actionable insights for usability
- Run fivesecondtests
Week 2
November 19-21
3 days
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Create Online Resource
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gather all materials from last week to develop FAQ
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outline web source with images and GIFs
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Emails
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Internal Training Introduction
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External Product Introduction
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-
-
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Finalize and share.
happy thanksgiving!
Week 3
November 26-30
5 days
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Internal Training Presentation for Support Team
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Prepare easy printables for practices to share with patients
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landing page
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account set-up
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introduce features
-
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Begin soft rollout with 25 clients
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meetings with directors
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emails to practices
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notifications to old portal users
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Week 4
December 3-7
5 days
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Research - Collect feedback from first rollout and share with team
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Develop user stories and continue iterating
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Rollout additional 25 clients
- A/B testing in full swing
- Get Data Insights involved now
End
Week 5
December 10-14
5 days
- Rollout to additional 25 clients
- Evaluate process and make changes with Implementation
- Check in with Support for ongoing themes
- Brainstorm, reevaluate, create, finalize and implement
Week 6
December 17-21
5 days
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Rollout to final 25/100 clients
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Plan meetings with client directors to gather insights from Account Management
Happy Holidays!!
Week 7
December 26-28
3 days
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Expected for all 100 practices to have implemented EMR
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Prepare for shutdown of old patient portal - send notifications/emails
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Full shift expected by 31st
Happy New Year!
Week 8
Jan 2-4
3 days
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Press Release announcing full launch & rollout
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Begin Post launch Research - Collect feedback from A/B testing
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Shut down old portal
